Shipping
—UPS ships next day Monday through Wednesday. We do not offer or recommend Friday or Saturday delivery, as a delay will mean the package will not arrive until the following Monday. If Friday Delivery is requested, there will be absolutely no liablity from Premier Reefs regarding DOA, lost shipments, or delays.
—Please note we do not ship right before and during major holidays (Thanksgiving, Christmas, New Years, and July 4th). The risk to live coral shipments is just too high, due to the increases in carrier shipping volumes at these times. We do not ship the week before Christmas, or the span from Christmas to New Years’s Day.
We also reserve the right to postpone shipping in the event of inclimate weather or Carrier service disruptions.
Refunds
For obvious reasons, we do not accept returns. Refunds will be issued in the form of store credit on a case by case basis if deemed appropriate.
UPS will not insure live animals, so by placing an order, the buyer assumes the risk of delayed, lost or damaged packages and no refunds will be issued to the customer.
If you place an order and then ask to cancel it, you will be refunded your order amount LESS the 3% CC/Paypal processing fee that we are charged (processors do not refund this 3% under any circumstances).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Need help?
Contact us at {email} for questions related to refunds and returns.